Frequently Asked Questions
How long does delivery take?
Estimated delivery usually takes 3–14 business days. Delivery times may vary depending on the product, destination and local carrier.
Do you offer free delivery?
Yes. We offer free standard delivery on eligible orders within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Can I change or cancel my order?
Please contact us as soon as possible. We can only make changes or cancel an order before it has been processed or dispatched.
What should I do if my order arrives damaged or incorrect?
Contact us with your order number and clear photos of the item and packaging. Our support team will review the issue and help you with the next steps.
Can I return an item?
Please review our Returns & Refunds Policy for eligibility, instructions and applicable deadlines.
How can I contact Pawshire?
Use our Contact Us page. Our customer support team usually responds within 24–48 business hours.