Shipping policy

Shipping Policy

At Pawshire, we currently deliver to eligible addresses within the United Kingdom.

Shipping destination

We currently ship only within the United Kingdom.

Please make sure your delivery address is complete and accurate before placing your order.

Shipping cost

We offer free standard shipping on eligible orders within the United Kingdom.

Any available shipping method and its cost will be clearly displayed at checkout before payment.

Order processing

Orders are usually processed within 1–3 business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, promotional events or public holidays, processing may take slightly longer.

Estimated delivery time

Most orders are estimated to arrive within 5–10 business days after the order is placed.

In occasional cases, delivery may take up to 15 business days due to carrier delays, customs procedures, peak periods, public holidays, adverse weather or circumstances outside our reasonable control.

Delivery times are estimates and may vary depending on the product, destination and local delivery provider.

The most up-to-date delivery estimate may also be displayed during checkout or included in your dispatch confirmation email.

Order tracking

Once your order has been dispatched and tracking information becomes available, you will receive a confirmation email containing your tracking number or tracking link.

Tracking information may take a few business days to update after dispatch.

Separate parcels

If your order contains more than one product, the items may occasionally be dispatched separately.

This means products from the same order may arrive in different parcels and on different dates.

You will not be charged additional shipping fees if your order is divided into separate parcels.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us at support@pawshire.co.uk as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.

Pawshire is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete delivery information provided by the customer.

Delayed orders

Occasional delays may occur because of carrier disruptions, customs procedures, adverse weather, peak shopping periods, public holidays or other circumstances outside our reasonable control.

If your order has not arrived within the estimated timeframe, please check your tracking information first.

If the tracking information has not updated for several business days, contact us at support@pawshire.co.uk and include your order number.

Lost parcels

If tracking information indicates that a parcel may be lost, please contact us at support@pawshire.co.uk.

We will review the tracking information and, where appropriate, contact the delivery provider or fulfilment partner.

After reviewing the case, we will provide an appropriate solution in accordance with your consumer rights.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at support@pawshire.co.uk.

Please include:

• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the packaging, where relevant

We will review the case and provide an appropriate solution.

Customs and import charges

Any taxes or charges collected by Pawshire will be clearly shown during checkout before payment.

Customers will not be charged additional shipping fees by Pawshire after completing their order.

If a delivery provider or authority requests an unexpected customs or import payment, please contact us before making the payment so that we can review the situation.

Order cancellation

Please contact us as soon as possible at support@pawshire.co.uk if you wish to cancel or change an order.

We cannot guarantee that an order can be cancelled or amended once processing has started.

If the order has already been dispatched, you may need to wait for delivery and then follow our Returns & Refunds Policy.

Delivery responsibility

Pawshire remains responsible for the goods until they are delivered to you or to a person authorised by you to receive them.

If your order cannot be delivered within the agreed timeframe, please contact us so that we can investigate and provide an appropriate solution.

Contact us

For questions about shipping, tracking or delivery, contact:

support@pawshire.co.uk